SMS messaging solution with warranted customer engagement


The Power of 2 Way SMS

Two way SMS is your most direct, immediate and cost-effective tool for showing your customers that you care, and for using that engagement and feedback to drive meaningful change in your business.

Booking appointments, surveys, competitions, confirmations — the potential for engaging your customer is HUGE. Our MXT SMS service allows you to target and manage two way SMS campaigns with confidence.

How does it benefit your business?

Effectiveness

Pace up your interaction with customers using two-way messaging, giving them an option to respond back at their convenience.

Load reduction on customer care

Reduce human intervention with configurable auto-response to inbound requests thereby saving on communicational costs

Automation

Automate inbound campaigns through keyword-based auto-responses.

 
 

Monitor and manage RO

Examine the money invested on the campaign by using our service to monitor and manage the return on investment.

 

Validation

Validate service messages for your customers by sending SMS with a code.

 
 

Customer service tool

Increase and accelerate customer retention and loyalty with two way messaging.

 

Keywords

Prioritize your interaction with predefined keywords that would help you trigger filing and sorting of message replies based on your customer’s needs.

Media updates

Use same shortcode for multiple keywords and keep your users updated with budget highlights, polling figures, stock points, news bulletins and sports scores.

Easily track your leads and verify their source through us

Make the best of the leads generated using our tools and also verify these leads to boost your campaign’s performance.

DELIVERY REPOSTS

Get a summarized report for an overview of your campaign or a detailed report for a comprehensive idea.



Message ID Sent Date/Time Received Date/Time Mobile Number Reply Message

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