IVR system for your business
Greet your callers with personalized welcome greeting, route calls to the right department and stay 24*7 available for your callers.
What is IVR?
Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.
Features of an IVR system
Professional greeting
Do whole or partial inventory counts and stay up to date with Email Inventory alerts and warnings.
Call routing
Route all your business calls to the right department and the right agent automatically.
Voicemail
Facilitate your callers to leave a voicemail when none of your agents aren't available.
Sticky agent
Connect your callers directly to the agent they have spoken with earlier or the agent assigned to them.
Extension number
Assign unique extension numbers to your departments or agents and route your calls efficiently.
Keypad input
Let your callers input their requirement on IVR menu and route their calls accordingly.
Benefits That a IVR System Gives To Your Business
Human receptionist
- Human receptionist works only during office hours and fails to attend callers of different time zones.
- It’s hard to find a human receptionist who speaks all languages as your customers do.
- A human might fail to route calls efficiently as per your callers need or won't be to attend all the calls simultaneously.
- The cost of hiring and paying a human employee is comparatively higher and they are always prone to minor errors.
IVR as a receptionist
- An interactive voice response stays available 24*7 for your callers and can attend calls at all time durations.
- An IVR greets and interacts with your callers in their native language and gives them a personalized experience.
- IVR, a virtual receptionist helps a business in intelligent routing of calls as per callers need, even during peak hours.
- Interactive voice response is both more efficient and cost-effective, and it can be scaled up whenever required.
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